ONLINE SHOP POLICIES

Thank you for shopping with us at SHOPCANICHE.COM

You are very important to us, so please take a few minutes to review our policies before making your purchase.

 

If you have any questions, please contact us at

704-638-5522

Monday - Friday from 10-5:30

You can email us anytime at info@shopcaniche.com

PRIVACY

We assure you that all personal information submitted to us via shopcaniche.com is kept secure and confidential and is not shared with third-party companies.

ORDERING

ALL orders go into production immediately and cannot be changed or cancelled once the order is submitted. Payment is obtained when the order is placed.

SHIPPING

Caniche ships all orders via UPS. Every product undergoes careful inspection prior to shipping. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement. 

Shipments that are 'returned to sender' or undeliverable are subject to additional shipping charges. 

YES! Expedited shipping is possible. Call us at 704-638-5522 Monday through Friday 10am-5:30pm with your order# for details & cost. 

RETURNS & EXCHANGES

We hope you LOVE your purchase! However, if you are not completely satisfied, full-priced items are eligible for exchange and/or store credit within 14 days from date of delivery. Please note that items must be returned in the condition they were sent. Merchandise must have tags attached and show no signs of use, wear, or wash. 

Reduced-price items are "final sale" and may not be returned for credit or exchanged. 

ALL merchandise marked "FINAL SALE" is non-returnable and is not eligible for store credit or exchange.

Click                 to download & fill out our return order form.

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